Return & Exchange Policy

At OnlineShoppingMall, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our detailed refund policy:

1. Eligibility for Refunds

   • Items must be returned within 30 days of delivery.

   • The product must be in its original condition, unused, and in the same packaging as received.
   • Products that are damaged, defective, or incorrect are eligible for a full refund or exchange.
   • The original receipt or proof of purchase is required to initiate a refund.

2. Return Process

   • To initiate a return, simply log into your onlineshoppingmall account and navigate to the Order History section.
   • Select the order you'd like to return and follow the on-screen instructions to request a return.
   • Once your return request is approved, you'll receive a prepaid shipping label to send the item back to us.
   • After we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.

3. Refunds

   • Refunds will be issued to the original payment method used during purchase.
   • In case of any delays, you will be notified via email or SMS about the refund status.
   • If a refund is due to a product defect or mistake on our part, shipping costs will be fully reimbursed.

4. Exchanges

   • If you'd like to exchange an item for a different size, color, or model, you can do so by following the return process and selecting the exchange option.
   • Exchanges are subject to product availability.

5. Customer Support

   • Our 24/7 customer support team is available to assist with any questions or concerns regarding your return. You can contact us via live chat, email, or phone for prompt assistance.

6. Peace of Mind

   • With secure payment options and a transparent return policy, onlineshoppingmall ensures a risk-free shopping experience. We are committed to making online shopping as convenient and trustworthy as possible.